Frequently asked questions

CONCIERGE is a personal concierge service. You send a request through the chat and a dedicated assistant handles everything on your behalf: searching, calling, booking, and confirming. You receive the result directly in the conversation.

You can make any type of booking request — restaurants, taxis, home services, hotels, activities, and more. Just describe what you need in plain language.

Yes! CONCIERGE works worldwide. Our assistants can handle bookings and requests regardless of your location.

Most requests are handled within minutes. Complex bookings may take a bit longer, but you'll always receive real-time updates on progress.

If your first choice isn't available, your dedicated assistant will find the best alternative based on your preferences, location, timing, and budget.

Yes, you can modify or cancel a booking at any time by simply messaging your concierge through the chat.

Hourly packs give you a set number of assistance hours. Each request uses time from your pack based on the complexity of the task.

It depends on your usage. A simple restaurant booking typically takes a few minutes, while more complex requests may take longer. Start with a smaller pack and upgrade as needed.

An hour of assistance includes all the time your concierge spends researching, calling, booking, and confirming on your behalf.

Don't worry — your current request will be completed. You'll be notified when your hours are running low so you can top up.

Hours are valid for the duration of your billing period. Unused hours do not carry over to the next period.

No account is required. You can purchase a pack and start using the service right away.

Simply open the chat and type your request in plain language. No forms, no navigation — just tell us what you need.

No forms required. Just describe your request in the chat and your concierge will take care of the rest.

You can view your remaining hours at any time in your account dashboard or by asking your concierge.

A dedicated assistant picks up your request immediately. You'll receive real-time updates as they work on it, and a confirmation once everything is booked.

You can reach us through the chat at any time, or via email at contact@rezaflash.com.

Feel free to contact us via chat or email at contact@rezaflash.com. We're happy to help with any questions.

Simply message your concierge through the chat and describe the issue. We'll work to resolve it as quickly as possible.

You can cancel your plan at any time from your account settings. No commitment, no cancellation fees.

You can unsubscribe from the magazine at any time through your account settings or by contacting support.